Our Policies & Reservations

Rates

The standard rate is based on two people occupancy. The standard Guest House rate is $275 a night for all dates but Christmas and Thanksgiving which are $300. (Thanksgiving Nov 20 - 30, Christmas Dec. 20 - Jan 10) The weekly rate for 2 is $1875 and and $2075 per week for Christmas and Thanksgiving. The standard Riverhouse rate is $300 a night for all dates but Christmas and Thanksgiving which are $325. The Riverhouse standard weekly rate for 2 is $2000 and $2100 per week for Christmas and Thanksgiving. Additional days more than a week but less than 2 weeks will be prorated at the daily rate. For each additional guest there is a $25 per person per night charge added to the base rate. The Guest House out-cleaning fee is $150 for 2 and $175 for more than two people. The Riverhouse out-cleaning fee is $175 for two, $200 for 4 and $250 for 6 people. Additional cleaning during your stay can be provided at an additional fee. There is a $350 security deposit for the Guest House and a $500 deposit for the Riverhouse. Please add 12.42% tax. All deposits will be refunded within sixty days of your departure minus any damage or extra cleaning. Damage or extra cleaning will be assessed by our cleaning and maintenance staff.

Availability

Please check each calendar to see if the dates you want are available. If the dates you are interested in happen to be booked in both homes please contact us about alternate accommodations. We'll be happy to go over what we have available with you or find you something nice in the area we think would be suitable for you if we can.

Minimum Stay

There is a five night minimum for all dates other than Thanksgiving and Christmas dates at which time there is a 7 night minimum. We will accept bookings of less than 5 nights if your dates fit into our calendar. Most of the time we're able to fit our guests into the small periods of availability we have and discount those nights if they are within a couple months of the date you contact us and book.

Cancellation

Cancellation notice must be received no less than 30 days before check in (60 days before Christmas and Thanksgiving holidays) to receive a full refund of all monies paid to date minus a cancellation fee of 15% or $300 whichever amount is greater. For cancellations within 30 days of arrival (60 days for holiday dates) for which your dates can be re-booked your deposit may be refunded minus the cancellation fee at the sole discretion of the owner. If your dates cannot be rebooked we'll credit you for a future stay. Some guests like to purchase travel insurance to prevent any unforeseen problems spoiling their vacation. Sorry, no refunds for early departure.

Reservation Deposit

A reservation deposit totaling one half the cost of your stay is required to secure the reservation. Deposit must be received within one week of verbal or e-mailed confirmation to hold dates if not paid by credit card. Balance is due 60 days prior to your arrival date.

Car Rentals, Activities & Travel Arrangements

River Estate owns Cheap Hawaii Tickets,Inc which is a full service Hawaii based travel agency. We will be happy to give you a quote on all or any portion of your travel package needs including other accommodations, airline tickets, car rentals or activities on Kauai or any other islands in your itinerary. Please let us know if you would like us to provide a quote for you.

Discounts

Discounts are available for stays longer than 10 days and any dates booked 12 months or more out from the date you make the booking. Specific discounted dates can be seen at the bottom of the home page.